Portaloo proves the customer is king

Portaloo, the UK's leading supplier of relocatable restroom facilities, has demonstrated its strong commitment to service excellence with the launch of its pioneering Customer Charter.

The innovative new Charter promises to deliver all projects on time and on budget. If Portaloo ever fails to meet a contract start date, the customer will be entitled to a week's free hire for every day the building is late or an additional six months' product warranty¹ on buildings purchased². 

John Smith, Portaloo Business Manager, said, ‘Time and budget overruns are a major concern for anyone managing a building project. They not only incur financial costs, they also disrupt planning and operations and can damage personal and organisational reputations.

‘The introduction of our Customer Charter clearly lays out our strong commitment to delivering the highest standards of service throughout every project we undertake for our customers.'

The Portaloo Customer Charter also promises:

• A service response within 24 hours from the Customer Service team
• A visit by a member of the Portaloo team within 24 hours of the initial call
• A quotation provided within 24 hours
• To be included in the Portaloo customer care programme

The Portaloo customer care programme includes a customer satisfaction interview after building handover, regular mailings providing updates on developments in the modular building industry, regular contact with the local Portaloo team and ongoing access to service, advice and guidance regarding building needs.

John Smith continued, ‘Over the last six months our average customer satisfaction score has been 9 out of 10. This demonstrates our dedication to keeping our promise of delivering buildings on time and on budget. The introduction of the Customer Charter reinforces our commitment to offering a quality service and provides customers with complete peace of mind and confidence in our promises to deliver.'

For more details on the Portaloo Customer Charter and how Portaloo products and services can benefit your organisation, please call 0845 200 5555, or visit www.portaloo.co.uk.

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