On time, on budget… our promise

Our pledge – for your complete peace of mind
Time and budget overruns are a major concern for any building project – incurring financial costs, disrupting planning and operations, and damaging your reputation. But you can put those concerns aside when you choose Portaloo, because we promise to complete your project on time and on budget – every time.

And that’s a promise we back up. Portaloo has a proven track record of delivering 99.8% of our buildings on time and on budget.* To give you complete confidence in this pledge, we even promise that if we ever fail to meet your contract start date, we'll give you a week's free hire for every day we're late.**

Unique Customer Charter
Portaloo is committed to providing you with a service that goes beyond your expectations. That’s why we have developed a unique Customer Charter that sets out the exceptional service levels we provide at all times.

You can expect:

• Delivery on time and on the agreed date.
• A service response within 24 hours from our Customer Services team.
• To have telephone calls answered within four ‘rings’ by a Portaloo representative.
• A visit by a member of our team within 24 hours of your initial call, whenever requested.
• A quotation provided within 24 hours.
• Local service from local Hire Centre staff.
• To deal with ‘real’ people – not an automated call centre.
• To be included in a customer-care programme.

Our Customer-Care programme includes:

• A customer satisfaction interview after building handover.
• Regular mailings – giving you the very latest developments in the modular building industry.
• Regular contact at predefined intervals.
• Access to your local Hire Centre for any service issues or to discuss further development of your building needs.

Find out more
For more information about our Customer Charter, please contact your local Portaloo Hire Centre direct on 0845 200 5555.

* Based on Portaloo order analysis for January 2004 - June 2007.
** Terms and Conditions apply; a copy is available on request.